FAQ's


 

Next box - Biscoff Special - last orders Sunday 17th November

Then, December box ships first two weeks in December


Want to find out a bit more?


If you can't find the answer in our FAQ's then please email hello@thecaketastingclub.com

How does The Cake Tasting Club work?

You can purchase either as a one off or as a subscription. The prices do vary depending on whether your subscribe or how many months you pre pay for. We have 2 shipping dates each month. If your box is a gift please let us know and we can send a card to arrive either for the occasion or we can include it in the box.


How do I join the club?

It is very simple to join either click here, or hit the subscribe button at the top of the page.


How do I manage my account?

Please log in at the top of the page. You can change delivery and billing details as well as change your box or skip a month if you're away.


How do I cancel?

Please log in in at the top of the page. You can cancel, skip a month, change your box or send your box to another address.


Can I send a box to another address?

Yes, it is the perfect gift. Just add a gift message and the recipients address as you check out.


What's the last date that I can order?

To receive the current month's box you need to place your order by the 18th of the month.


When are boxes dispatched?

Boxes are dispatched mid month. We currently have 2 shipping dates most months but we are moving to weekly shipments. Find out more on our posting dates page.


What's in the box?

Many of you enjoy a surprise each month but if you would like to see what's coming up then please visit Next Month's box page. For more information on ingredients and allergens please email hello@thecaketastingclub.com.


How much is delivery?

Free on subscriptions and gift boxes. £1.99 on one off brownie boxes. Please note that we only post to the UK.


Can you cater for those with allergies?

No - unfortunately we have many different ingredients in our kitchens and cannot guarantee that there is not a trace of any allergens. We do list all ingredients on our packaging but cannot guarantee that a trace is not present. If you would like further information please email hello@thecaketastingclub.com.


Can I freeze the box contents?

Everything is freshly baked and is best enjoyed as soon as possible. However, many of the bakes can be frozen. The brownies (if you can resist!) are especially suitable for freezing. If you have any questions, please get in touch.


How big are the boxes?

The Classic box is 235x165x22mm and the Cake for One box is 160x120x22mm. The Family box is 345x240x22mm


How do I add a note?

Add a gift card to your order. If your order is for a gift e.g. birthday, new baby, then just let us know your message by clicking the 'this is a gift button' as you proceed through the checkout process and adding a note in the box. 


Do I need to be in to receive my box?

All our boxes are letterbox friendly sent 1st Class Royal Mail so that you don't need to be in to receive them. All boxes are now scanned as they go through your letterbox for added peace of mind.


How do I postpone my order if I'm away?

Please email hello@thecaketastingclub.com for prepay subscriptions. For rolling subscriptions please go to www.thecaketastingclub.com and log in to your account. Click the 'edit' button and make any changes.


How do I change my subscription/add another product?

Go to www.thecaketastingclub.com and log in to your account. Click the 'edit' button and make any changes.


When are boxes shipped?

We ship our boxes twice a month mid month. For more info you can drops us a line at hello@thecaketastingclub.com.


How fresh are your bakes?

Our bakes are all handmade by us from scratch and are super fresh. We bake and post same/next day and our bakes generally have a shelf-life between 4-10 days. They all come with a full list of ingredients and a best before date.


What do I do if my box doesn't arrive?

Please contact us at hello@thecaketastingclub.com.


How much is a box?

This depends on a variety of factors. Which box you choose, if you subscribe or if it's a one off. Prices start from £8 for the Cake for One box on subscription. 


If you need more information, please email hello@thecaketastingclub.com and we will get back to you as soon as possible. 

Postal address: 14 Blatchford Close, Horsham, West Sussex RH14 5RG.


More information can be found in our terms and conditions.


Have we answered all your questions?


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